Shop Policy

cut wool

WELCOME
Thank you for visiting my shop Two Cats and Dog Hooking.
I am so glad that you stopped by and have taken the time to have a look around at my wares.
Please email me if you have any questions or comments: ellenskeamarshall@gmail.com
I do not have a brick and mortar shop. I work solely out of my home in Albany Township, Maine
I take great care with all of my work and hope that you respect both the time and creativity involved. Only quality unbleached primitive linen for backings and the best quality wool are used in my products unless otherwise stated.

Accepted payment methods: I accept all major credit cards and PayPal and have a secure shop for taking your orders.

 I will never share your credit card information or store it for future purchases unless you direct me to do so.

Returns and exchanges

I gladly accept returns and exchanges if the item is returned in it’s original form.
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don’t accept cancellations of custom orders. You will be responsible for 50% of the approved custom work.
Please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
    • Custom or personalized orders
  • Digital downloads

If you need a refund please let me know how I can best help with your satisfaction.

I am not responsible for items damaged in shipping. I will do everything I can to assure that your item arrives safely,

The buyer will be responsible for returned shipping costs.

Please contact me no later than 14 days after you receive your items to be eligible for a refund. I can issue a refund after you have returned the original item in it’s original condition.

There will be no returns for custom orders as I will be unable to resell these items due to the nature of the product.

Customer satisfaction is extremely important to me so let me know the exact nature of your need for a refund.

Shipping

I do my best at keeping shipping costs at the lowest price without compromising service.

International shipping can be calculated by size, location and weight. Please let me know if you would like me to help you.

Realize that international shipping may experience custom delays and fees and the buyer will be responsible for any customs fees for their country.

Please make sure that you provide the correct mailing address so that your package arrives safely to you.

If you want your item sooner, there will be additional fees charged for that service- you can message me about changes if you need to.

GDRP

At Two Cats and Dog Hooking we care about your privacy and under the new GDPR Law that was introduced in the EU on the 25th of May, we’ve taken steps to make sure your personal data is safe and secure. In line with the new law we’d like to remind all EU members that we only keep your personal data for the length of time as is necessary for processing of orders and for our own tax records. You also have a right to any data we keep and that your inclusion in our group/page is voluntary and you can subscribe or unsubscribe at any time. Your information is only shared with the immediate companies we need to in order to process your orders. We care about you and your personal data and thank you for your continued support.
Companies we use: Arvixe for web hosting www.arvixe.com  ETSY www.etsy.com and www.ionblade.com for support services
Google analytics/facebook analytics/Instagram analytics.
Post office companies USPS
Website https://twocatsanddoghooking.com
All of the above listed companies have their own privacy policies that y ou are welcome to visit for more information about how your information might or might not be used.

Additional policies and FAQs

I am happy to do custom orders. I especially welcome the possibility of making a reproduction of a children’s piece of artwork. I would require 50 percent down on custom pieces and will ship after the final payment is received.