Accepted payment methods: I currently accept PayPal and Square ( all major credit cards) and have a secure shop for taking your orders.
I will never share your credit card information or store it for future purchases unless you direct me to do so.
Returns and exchanges
- Custom or personalized orders
- Digital downloads
If you need a refund please let me know how I can best help with your satisfaction.
I am not responsible for items damaged in shipping. I will do everything I can to assure that your item arrives safely,
The buyer will be responsible for returned shipping costs.
Please contact me no later than 14 days after you receive your items to be eligible for a refund. I can issue a refund after you have returned the original item in it’s original condition.
There will be no returns for custom orders as I will be unable to resell these items due to the nature of the product.
Customer satisfaction is extremely important to me so let me know the exact nature of your need for a refund.
I do my best at keeping shipping costs at the lowest price without compromising service.
International shipping can be calculated by size, location and weight. Please let me know if you would like me to help you.
Realize that international shipping may experience custom delays and fees and the buyer will be responsible for any customs fees for their country.
Please make sure that you provide the correct mailing address so that your package arrives safely to you.
If you want your item sooner, there will be additional fees charged for that service- you can message me about changes if you need to.
At Two Cats and Dog Hooking we care about your privacy and under the new GDPR Law that was introduced in the EU on the 25th of May, we’ve taken steps to make sure your personal data is safe and secure. In line with the new law we’d like to remind all EU members that we only keep your personal data for the length of time as is necessary for processing of orders and for our own tax records. You also have a right to any data we keep and that your inclusion in our group/page is voluntary and you can subscribe or unsubscribe at any time. Your information is only shared with the immediate companies we need to in order to process your orders. We care about you and your personal data and thank you for your continued support.
Companies we use: Arvixe for web hosting www.arvixe.com ETSY www.etsy.com and www.ionblade.com for support services
Google analytics/facebook analytics/Instagram analytics.
Post office companies USPS
All of the above listed companies have their own privacy policies that y ou are welcome to visit for more information about how your information might or might not be used.